BTSB Bookstore - FAQ Video Tutorials

Booklists

How Do I Create A Booklist

How Do I View, Rename, Copy, Delete, Merge, Distribute, Or Compare A Booklist

How Do I Move/Copy Titles From One Booklist To Another

How Do I Print My Booklist

How Do I Remove Titles From A Booklist

How Do I Add Cancelled Titles From A Previous Order To A New Booklist

Cataloging and Processing

How Do I Update The Specifications That I Currently Have On File

How Do I See What Current Cataloging & Processing Specifications That I Have On File

Collection Analysis With SmartSearch Tool

How Do I Upload My Collection For Analysis

How Do I Upload My Collection For Analysis

General Questions

How Are Age Levels Determined

Why Should I Buy BTSB Prebound Books

MARC Records

How Do I Download My MARC Records

How Long Are My MARC Records Available For Download

How Do I Print My Barcode Listing

How Do I Know My MARC Records Are Ready To Download

My Account

How Do I Change My Sort Preferences

How Do I Change My Email Address

How Do I Change My Password

How Do I Find Out What My Password Is If I Have Forgotten It

How do I upload my collection for duplicate checking?

• To begin using SmartSearch® and DupCheck, upload your MARC record collection.

• To upload a collection, hover over the My Bookstore tab located in the top menu bar, and then click on the My Bookstore option.

• A My Collection box is located in the lower righthand corner of the page.

• To upload a new collection or update an existing collection, click the DupCheck or Analysis button.

• Set your browser to allow popup windows. (If you don’t know how to allow popups, do a Google search on how to allow for your particular browser.)

• Click the Proceed button.

• Select the Upload Collection tab. A message will appear stating whether or not MARC records have already been uploaded. If you upload your MARC records now, you will replace the existing MARC records.

How do I delete my collection?

From My Bookstore go to the My Collection box. Use the dark blue Delete button located at the bottom of the box.

How do I place my order?

From My Bookstore click Book Lists, click the Select box next to the booklist name you wish to order, click View. Click Place Order located at the top of any screen. You may also email your order to orders@btsb.com  or fax it to 800-747-2872.

How do I get a quote?

From Place Order under Payment Options click the radio button next to Reserve these titles and await for PO. Provide your email or fax number in the notes and a quote will be sent to you. We will not release your order until a confirming purchase order has been received.

Does BTSB offer Order Typing Service?

Yes, Title Status Reports of books you want are FREE of charge.

How do I find the status of my current or shipped orders?

From My Bookstore click Orders, click the Select button next to the order you wish to know the status, click View Current to view what is remaining on backorder, click View Shipped to view what has already been shipped or click View Canceled to view what titles have been canceled.

How do I view or print reports for current or shipped orders?

From My Bookstore click Orders, click the Select button next to the order you wish to view or print reports from, click View Current, View Shipped or View Canceled, click View/Print Reports, Select a Report from the drop down, select a sort order for your report from the drop down, click View/Print from the bottom of the screen.

How do I get a copy of my invoice?

From My Bookstore click Orders, click the Select button next to the order you wish to have a copy of the invoice from, click View Shipped, click View/Print Reports, from Select a Report choose Invoice from the drop down, select a sort order for your report from the drop down, click View/Print from the bottom of the screen, click the printer icon from the print bar or right click and choose print.

How do I register my coupon?

From My Bookstore click Coupon. Enter your code in the open text box, click Save

How do I redeem my coupon?

From Place Order, scroll down to the Discounts area, enter your coupon code in the Enter a code open text box and click Add Coupon.

How do I return merchandise?

Resalable, unmarked, unprocessed books may be returned for credit or exchange. Processed books may only be returned due to imperfections in the binding or errors in processing. Fill out the returns form found at the bottom of any page of the BTSB Bookstore under Customer Service, Forms. The forms are in PDF format. Pack the merchandise with protective material to firmly secure items but do not use newspaper as the ink will rub off onto the book covers. Return merchandise using a traceable means of shipping.

What is your return policy?

Resalable, unmarked, unprocessed books may be returned for credit or exchange. Processed books may only be returned due to imperfections in the binding or errors in processing. If you have questions or concerns about our return policy contact us at 800-637-6586 Press 2 for questions on returning merchandise.

Are BTSB books guaranteed?

Each BTSB book is unconditionally guaranteed against imperfections in the binding or errors in processing.

How do I add titles to a booklist?

From Search Results click on + next to each title to add individual titles to your booklist, or from the top of the Search Results page choose Add 1 each from this page or Add 1 each from all results. If your search results found several pages of titles, and you choose Add 1 each from this page, it will add 1 of each title from the current page of search results you are viewing to your booklist. If you choose to Add 1 each from all results it will add one of each title found to your booklist.

How do I delete titles from a booklist?

From View Book List click on  next to each title to delete individual titles from your booklist. You may also use the Remove feature from the top of the View Book List page to remove Red Lights, Selected, In Bindery, Temp OS, Unavailable or Non Common Core titles from your booklist.

What does it mean if a title is “In Bindery”?

“In Bindery” titles are going through the pre-binding process. The prebinding process takes from 6 to 8 weeks.

How do I know the length of time it will be for a title to be available if it is “In Bindery”?

If you mouse over “In Bindery” it will display the stage of prebinding a title is in and the approximate length of time before that title is available for shipment.

What is a Boolean Search?

Booleans are simple terms that can be added to your search words to make the results more flexible or specific. Using Boolean terms in your search will also greatly increase the accuracy of your search results.

What is the “Express Wishlist”?

Express Wishlist is designed to help you create a booklist quickly with titles that are essential for your library. Titles listed are well reviewed, current publications from our top sellers, our Cream of the Crop and our featured titles from the past two years. There are also filters available to narrow your list.

How do I search for Common Core titles?

Click Common Core from Search to search for titles that Bound to Stay Bound cataloging experts have carefully analyzed and aligned to the appropriate grade level, classification and theme of the National Common Core State Standards. You may also view text exemplars by set from the bottom of the Common Core page.

How do I search for Reading Program titles?

Choose Reading Programs from Search. You may search for titles that are Accelerated ReaderReading CountsLexile or Fountas & Pinnell.

How do I search for bilingual titles?

Choose Advanced from Search. Click on the Clear button at the top of the page to clear any previous advanced search criteria. The options left checked are the default settings. Choose the language that you wish to search for from the Language box. You may search for English only, Spanish only, English-Spanish, or Other Bilingual titles. Click Search at the top of the page.

How do I find out more information about a title?

There are a couple of different ways to find out more information about a title. Clicking on the picture cover or clicking on the name of the title will open up the Detail Page. From the Detail Page you can click View MARC Record. You may also click the + more information located at the bottom portion of each individual title result box to view the detail information.

How do I change the number of titles displayed or the sort order of titles?

From both the Search Results and View Book List page click on the down arrow in the upper right corner to change the number of items displayed per page as well as the sort order.

What is the charge for shipping and handling?

There are no shipping and handling charges on any orders shipped within the continental United States.

What is the charge for shipping to Alaska, Hawaii, and international?

Orders to Alaska, Hawaii, and international shipping is determined with the customer on an order by order basis.

What carrier do you use for shipping?

Most orders ship via FedEx Ground.